Hitting the stalemate snag during group conflict is a real obstacle. This process may help break down the stalemate and move toward respectfully understanding all sides and moving toward sound decision-making.
Verbalize and name the conflict to the group; share that you have a 4-part process to break the stalemate. Ask each side to prepare a 4-part presentation with the content below. Invite each side to make its presentation. Ask each side to comment on the presentations:
• How understanding was the other side?
• What suggestions hold promise?
• Is there a basis for moving to a win-win resolution of the problem?

1. “The conflict we’re having. . .”
Discuss the opposing positions being taken in the group. Respectfully demonstrate that your side has been listening to the other.
2. “What concerns us. . .”
Each party prepares and share feelings, concerns, and needs about the issue in conflict.
3. “What we’d like to suggest. . .”
Each side shares creative suggestions to get beyond the point where the group is stuck.
4. “What we’re willing to do about it. . .”
Each party makes a statement about the actions it is willing to commit to in order to create a better situation.

3 Guiding Questions to Help a Group Address & Minimize Its Conflict While Maximizing Collaboration
1. How important is it that we resolve this conflict?
2. What is the ideal resolution to this conflict?
3. What practical ideas do you have to resolve this conflict?

Main “Buckets” of Strategies in Managing Group Conflict
Skillfully managing group conflict has much less to do w/ quickly seeing “the” solution, and much more to do with communicating effectively and strategically to help the group cohesively navigate the conflict.

As you observe conflict resolution, what conflict-management strategies come from one of these buckets?

Buckets of Conflict Management Strategies

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